Refund policy
Refund Policy
30-Day Money-Back Guarantee
At Gravia®, we stand behind the quality of our products and want you to shop with confidence. That's why we offer a 30-Day Money-Back Guarantee under the terms outlined below.
Eligibility for Refunds
To be eligible for a refund, all of the following conditions must be met:
- Refund requests must be submitted within 30 days of the delivery date
- Requests made after 30 days from delivery are not eligible and will not be approved
- Shipping and handling fees are non-refundable
- Product returns are not required and not accepted
Refund eligibility is strictly limited to the 30-day window from the confirmed delivery date.
Non-Eligible Refunds
The following are not eligible for refunds under any circumstances:
- Refund requests submitted outside of the 30-day guarantee period
- Subscription renewals or recurring charges processed after the 30-day window
- Orders that have already been processed or fulfilled once the 30-day period has passed
- Requests made outside the stated policy terms
No exceptions are made beyond the 30-day money-back guarantee.
Subscriptions
If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 30-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
Gravia® offers products that can be purchased through a subscription, which will automatically renew unless canceled. If you sign up for a subscription, you will be charged through the payment method you provide every 30 days, or at the delivery cadence of your choosing. By submitting your initial order you expressly agree to the terms of the auto-renewal offer and confirm that you understand the Subscription Policy.
You may cancel your subscription at any time. To avoid a recurring charge you must cancel your subscription by the last day of your billing period. To cancel, please contact our support team at [support@trygravia.com]. All cancellations are effective on the last day of the billing period.
You are obligated to provide current, complete, and accurate billing information. You are responsible for promptly updating all information to keep your billing account current and accurate, including changes to billing address, credit card number, or expiration date. Changes can be made through the customer portal or by contacting our support team.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact Customer Support
If you have questions regarding refund eligibility, please contact our support team within the 30-day window at support@trygravia.com so we can assist you accordingly.